Our team will be happy to assist you with any questions regarding your order or general inquiries.

For inquiries about orders placed in our store, please include your order number in your message.

For wholesale and distribution inquiries, please visit our Wholesale page.

Please submit complaints by completing the form on the Returns and Complaints page.

If you need help with PR and marketing, please complete and submit the dedicated form on the Promotional and Press Inquiries page.

We aim to respond within 48 hours. Please note that our Customer Service team may be unavailable on weekends and public holidays.

Please only contact us regarding orders placed via www.thepastelroses.pl . If your order was placed through a UK-based store, please contact us via the store's website.