To submit a complaint, please complete the complaint form below. Our team will thoroughly review your complaint and contact you regarding next steps.

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The following information must be provided in the complaint:

• Order number,
• Customer's name and surname,
• Description of the advertised product and defects,
• Photographs of the damage or defect in the product (if applicable),
• Complaint resolution preferences (e.g. product replacement, refund).

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All complaints will be considered within 14 business days.

Please only contact us regarding orders placed via www.thepastelroses.pl . If your order was placed through a UK-based store, please contact us via the store's website.